Dear Editor,
I am calling on the Antigua Public Utilities Authority (APUA) to address a serious issue affecting consumers damages to household appliances caused by low voltage, which was confirmed by APUA’s own personnel in my case.
Over a month ago, I reported the matter to APUA and submitted all necessary details. Since then, I have received no acknowledgement, no update, and no explanation. A follow-up email sent three days ago was also ignored.
This level of disregard for paying customers is unacceptable. When the utility’s own failure leads to damage, customers deserve communication, accountability, and fair compensation not silence.
I am sharing this publicly because I believe I am not alone. Many households rely on APUA for essential services, and if others have experienced similar low voltage issues, their voices deserve to be heard as well.
APUA must take responsibility, improve its response to customers, and restore public trust. Silence is not an acceptable response from a public utility
Yours Truly,
A paying customer
