Sophia Welch of the historic Mill Reef Club has been awarded Supervisor of the Year at the Antigua & Barbuda Tourism Awards Gala 2025, receiving national recognition for her leadership and commitment to service excellence.
Welch, who has built a reputation for managing teams with professionalism and empathy, was honoured during the Mirror Ball–themed event at which tourism stakeholders gathered to celebrate the industry’s highest achievers.
Her award recognises her ability to lead by example, motivate staff, and ensure exceptional service standards within one of Antigua’s most exclusive hospitality establishments.
According to organisers, Welch has demonstrated a consistent ability to balance operational demands with guest satisfaction — a critical skill within an industry that thrives on efficiency, teamwork, and attention to detail.
Colleagues describe her as an anchor within her department, known for her calm approach, solution-oriented mindset, and dedication to mentoring younger staff.
Her recognition highlights the importance of strong mid-level leadership in sustaining Antigua and Barbuda’s tourism product, particularly at a time when service quality remains central to the country’s competitive advantage.
The Antigua & Barbuda Tourism Awards Gala 2025 honoured professionals from across the sector, acknowledging individuals whose work continues to strengthen national hospitality standards.
Welch’s award underscores the value of supervisory leadership in delivering consistent, memorable visitor experiences.
